I help mid-sized companies that know AI should be doing something for them by now, but don't have the people to make it happen.

Short engagements. One measurable objective at a time. Delivered with your team rather than presented to it.

Abhimanyu

AI product leader.
Former Director of Product at Coinbase.
Founded Agara, acquired by Coinbase.

Why Work With Me

I've Personally Built the Technology

I've been building, deploying, testing and evaluating AI technology in product environments since 2017. I don't get swayed by buzzwords and focus on the impact.

I've Run It at Scale

I have deployed AI at global companies like P&G, Unilever and Coinbase with multiple products and geographies. These were environments where mistakes cost money and trust.

I've Run It at Your Size

I have deployed AI at companies with limited budgets, developer strength and short time to impact. I understand what works for a small, single-location team serving under pressure.

I'm Not Biased to Any Products

I do not represent a vendor, technology or product. I evaluate only what is best for you and sometimes that means no tech at all.

I've Been a Founder and Operator

I have lived the pain of birthing and growing a company and the effort it takes to make it work. I bring that deliver-or-die attitude to my engagements.

What I Help With

AI for Customer Support

Go beyond simple chatbots to cut costs while improving the customer experience.
Help identify the right queries, the right tools and build a timed path to implementation.
Evaluate multiple products (in-house or vendor led) to identify the right one for you.
Run post-mortems on existing implementations to see if they are delivering.

Implement AI in Products or Services

If you want AI in your product but have no product manager who has shipped AI before.
I own the product side – use cases, data, build mechanism and launch plan.
I work with your team to deliver the product on time and make the right impact.
Example: a subscription consumer brand adding an AI concierge to its app, with me defining scope, running the build partner and owning the launch.

AI Roadmap and Strategy

Answer "where should AI actually go in this business?" that your board can act on.
I interview your team, map processes, size opportunities and write a sequenced plan.
Example: a distribution business deciding between AI in demand forecasting, in customer service, or in back-office document handling.

Past Achievements

Director of Product

Company: Largest US crypto exchange, NASDAQ-listed
Scale: 2,000+ support agents worldwide
Volume: 2 million+ chats, emails and calls a year
Delivery: In-house and with vendors

At Coinbase, I headed all product and technology development including AI for global customer support.

I built and managed tech to power over 2 million annual chats, emails and calls from around the world.
I built AI features in support chat and into the core product.
I built internal systems for managing emails and calls.
I managed third-party systems for live chat and knowledge base including build v buy decisions.
I managed several product managers and developers and worked with the global support operations team.

What This Means for You

You work with a hands-on operator and builder, not an advisor. I will get in the trenches with your team.
Engagements focus on tangible outcomes, not just the process. Get the results you care about.
Your downstream team gets someone they are happy to work with, not someone who spews a lot of jargon.

Founder & CEO

Clients: 20+ mid-sized retail companies
Result: 40% reduction in handling time

I founded Agara, an AI company that automates customer emails and calls.

I built the end-to-end AI platform over 18 months with developers.
I implemented Agara at over 20 mid-sized retail companies to reduce handling time and costs while seeing a 5% bump in CSAT scores.
I implemented it at Fortune 500 FMCG companies like P&G and Unilever to optimise their global support operations, reducing handling time by 40%.
I spent months on support floors in UK, US and Asia shadowing calls to improve the product.

What This Means for You

I know how much concerted effort it takes to build a company. I don't sit on the sidelines, I get in the mess.
I always look at the full picture even when handling a specific piece. You should not have to spell out every last detail.
I love the hustle. I live for the hustle.

Engagement Model

Short term, 3–6 months, with clear outcomes and fixed fees agreed at the start.

On site 1–3 days a week, depending on travel, plus remote.

No long-term contracts. Every phase is a separate decision.

Talk to Me if You

Need AI in your business but have no one to own it
Have some AI implemented but need more help
Are ready to choose a solution but still need to build pipelines for your data
Are not sure what to choose from all the new products and launches
Require senior leadership on this but cannot justify a new hire

Let's Talk

The best next step is a short conversation of about 20 minutes, where you tell me what you are trying to achieve and I tell you whether I think there is a project worth doing, and what it would look like.

There is no preparation needed on your side. Send me a note and we can find a time.

LinkedIn Send me an email

You can also download my profile (PDF).